Privacy Policy

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LexioTech (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website lexiotech.co.uk and use our services.

1. Who We Are

LexioTech is a trading style of Lexio Technologies Ltd, a company registered in England and Wales. We are a legal technology consultancy providing case management system support, consulting, and related services to law firms and legal professionals in the UK and beyond.

2. Information We Collect

• Contact Information: Name, email address, phone number, company/firm name, and job title.
• Service Information: Details about your firm, your case management systems, and the services you request.
• Usage Data: Information about how you use our website, including IP address, browser type, and pages visited (collected via analytics tools).
• Support Requests: Information you provide when contacting us for support, including via our helpdesk (Freshdesk).

3. How We Use Your Information

• Provide and manage our services.
• Respond to your enquiries and support requests.
• Improve our website and services.
• Comply with legal and regulatory obligations.
• Send you updates, newsletters, or marketing communications (you can opt out at any time).

4. How We Share Your Information

We do not sell your personal information. We may share your information with:

• Service Providers: Such as our helpdesk provider (Freshdesk), email service providers, and analytics platforms, solely to help us deliver our services.
• Legal Requirements: If required by law, regulation, or court order.
• Business Transfers: In the event of a merger, acquisition, or sale of assets.

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data. However, no method of transmission over the Internet or electronic storage is 100% secure.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When your information is no longer required, we will securely delete or anonymise it.

7. International Transfers

Your information may be transferred to and processed in countries outside the UK or EEA. We ensure such transfers are protected by appropriate safeguards.

8. Your Rights

You have the right to:

• Access the personal data we hold about you.
• Request correction or deletion of your data.
• Object to or restrict our processing of your data.
• Withdraw consent at any time (where applicable).
• Lodge a complaint with the UK Information Commissioner’s Office (ICO).

To exercise your rights, please contact us at hello@lexiotech.co.uk or via our helpdesk at https://lexiotech.freshdesk.com.

9. Cookies

We use cookies and similar technologies to enhance your experience and analyse website usage. You can manage your cookie preferences via your browser settings.

10. Third-Party Links

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be posted on our website.

12. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at:

• Email: hello@lexiotech.co.uk
• Helpdesk: https://lexiotech.freshdesk.com