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Proclaim specialists

Proclaim Development & Support

Specialist Proclaim development for UK law firms. We build custom workflows, connect Proclaim to the systems around it, and keep it running smoothly, with 34+ years' combined Proclaim experience behind every piece of work.

Book a Conversation What we do

34+

Years' combined Proclaim experience

Free

Initial consultation

1 day

Working day response target

Flexible

Project or retainer pricing

What we do

Whether you need a single workflow changed or a long-term development partner, we work as an extension of your team.

Custom workflow development

We design and build Proclaim workflows around how your teams actually work, so cases move forward with fewer manual steps and less room for error. Where a standard module doesn't fit, we redesign it.

  • Case plans and workflows built around your processes
  • Standard modules redesigned when they don't fit how you work
  • Automated tasks, reminders and letters
  • Existing screens and processes reused where they still work
See it in action: Redesigning a standard RTA workflow

System integration & APIs

We connect Proclaim to the other systems your firm and its partners rely on, so information flows between them automatically instead of arriving by email and being re-keyed by hand.

  • REST service integrations with third-party systems
  • Middleware for systems that don't speak the same language
  • In-house tools connected straight into Proclaim
  • Instructions, documents, reports and invoices exchanged automatically
See it in action: Connecting a medical agency with an instructing solicitor

Customisation & configuration

From screens and fields to documents and reports, we tailor Proclaim so it fits your areas of law, your teams and the way you capture information.

  • Screens, fields and questions tailored to your work
  • Document templates and automated letters
  • Data mapped to the right fields, so nothing is entered twice
  • Proclaim reports that answer the questions you actually ask
See it in action: Integrating a medical agency's in-house tool

Technical support & maintenance

When something stops working, we find out why and fix it. Then we keep improving your system as your firm, your clients and your processes change.

  • Fault finding and fixes
  • A one working day response target, with urgent issues prioritised
  • Ongoing improvements as your needs change
  • Systems built by other developers taken on and untangled
Existing client? Visit our support portal

Sound familiar?

These are some of the most common reasons firms come to us.

Our staff say Proclaim is clunky.

We find the daily pain points and streamline the workflows behind them.

We re-key the same information into different systems.

Integrations let data move automatically, saving time and reducing errors.

Our workflows don't match how we work any more.

We redesign them around your current processes and areas of law.

Only one person here really understands our set-up.

We give you dependable specialist support, so your system doesn't rely on one person.

We're not sure whether to stay on Proclaim.

We give independent advice on staying, moving, or getting more from Proclaim while you decide.

Our work is in a very specialist area of law.

Case management is our core expertise, whatever the specialism.

Example projects

A few examples of the Proclaim work we do.

Integration

Connecting a medical agency with an instructing solicitor

The challenge
Instructions, appointment details, medical reports and invoices were all exchanged by email, then downloaded and re-keyed by hand. The solicitor had a REST API, but it used XML, while Proclaim's tool for building REST service integrations only works with JSON, so the two couldn't connect directly.
What we did
We built middleware in Microsoft Azure that sits between the two systems, translating between XML and JSON and passing data back and forth automatically.

The result

  • Minutes saved setting up every new case
  • Less email traffic between the two firms
  • No waiting for documents to be filed by hand
Automation

Integrating a medical agency's in-house tool with Proclaim

The challenge
A medical agency had designed its own tool to help move staff away from manual processes. To deliver on that, it needed to work hand in hand with Proclaim, so that everything it produced, from new instructions to a wide range of other updates, could go straight onto the right case.
What we did
We integrated the tool with Proclaim, mapping each type of output to the right fields and triggering the right workflows automatically.

The result

  • Staff moved away from manual processes
  • Fields and questions completed automatically
  • Workflows run without manual steps
Workflow redesign

Redesigning a standard RTA workflow

The challenge
The client had bought Proclaim with the standard road traffic accident (RTA) module, but it didn't work the way their team handles claims.
What we did
We redesigned the workflow from the ground up with them, using our Proclaim knowledge to decide which existing processes and screens could be reused and what needed building from scratch.

The result

  • A workflow that fits how the team works
  • Claims move faster, with fewer manual steps
  • New staff get up to speed with less training
Tom's deep understanding of Proclaim, combined with his proactive and solutions-focused approach, has helped us continuously enhance and optimise our systems.
CL MediCall Aid logo CL MediCall Aid Read the full story →

How we work

A clear, proven approach from first conversation to ongoing support.

  1. 1

    Discovery & analysis

    We review your current Proclaim set-up, workflows and requirements.

  2. 2

    Planning

    We agree a clear plan, timeline and budget before any work starts.

  3. 3

    Implementation

    We build and test the changes with minimal disruption to your day-to-day work.

  4. 4

    Ongoing support

    We keep supporting and improving your system after go-live.

Proclaim questions

Let's talk about your Proclaim system

Free consultation, no obligation. Tell us what's slowing your team down and we'll tell you how we can help.

Book a Conversation Call 0151 808 0300